Second Life – Return & Refund Policy

At Second Life, we want you to shop with confidence. As our collection includes secondhand, vintage, and unique items, please review our delivery and return conditions before placing an order.

1. Inspection & Try-On at Delivery

Customers are welcome to inspect their purchases and try on clothing for up to 5 minutes upon delivery, while the delivery driver waits.

Items must be handled carefully and remain in their original condition.

2. Payment & Refused Deliveries

We offer Cash on Delivery (COD).

If a customer decides not to keep an item during the 5-minute inspection period, they are only required to pay the delivery fee.

3. Returns & Exchanges

Once an item has been inspected, accepted, and paid for, all sales are considered final.

We do not offer returns or exchanges for change of mind, incorrect sizing, or personal preference after acceptance.

This does not affect customers' rights under applicable Lebanese consumer protection laws, including rights relating to defective or incorrectly described items.

4. Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been handed over to our delivery partner, cancellation may result in delivery charges.

5. Item Condition

Second Life offers carefully selected secondhand, vintage, and other resale items.

We aim to describe each item's condition accurately and disclose any noticeable imperfections.

We encourage customers to review photographs, descriptions, and measurements before purchasing.

6. Problems With Your Order

If you receive an incorrect, damaged, or significantly misdescribed item, please contact Second Life promptly so we can review the issue and arrange an appropriate solution in accordance with applicable law.